If you are not 100% satisfied with your purchase or if you change your mind and for any reason want to return the order or part of it, you may request a return within 30 days after placing the order. Item/s must be returned in the same condition as received.
Please Contact Us and indicate which order and item/s you would like to return and the reason for the return. We will help you process a return and refund you for the amount of the item/s you have selected. More information, you can check our return policy.
We will give a full refund on all items that have been returned.
Please note that customers are responsible for the return shipping fee.
Return shipping charges are non-refundable.
Please Contact Us and indicate which item/s you would like to return and the reason for the return. We will help you process a return and refund you for the amount of the items you have selected. More information, you can check our return policy.
It normally takes one to three business day for the refund to appear on the account used to make the payment. If you made a payment through PayPal refund will be into your PayPal account within one hour after refunded
Also, you can check if an order has been posted by login into My Orders click on "Your Orders" tab and click the order to cancel, there you can see the product status for that order.
If the order is marked as "Shipped" under "Product Status" you need to Contact Us and let us know you want to return the order, please provide the order number
If the order is NOT marked as "Shipped" under "Product Status" you need to Contact Us and let us know you want to cancel the order, please provide the order number
Delivery to carrier shall constitute delivery to Buyer, and thereafter risk of damage shall pass to Buyer. Any claim of Buyer relative to damage during shipping or delivery should be made directly to the carrier. Any claims by Buyer against Our Company for shortage or damage should be made within five (5) days.
An order should be declared lost until after ten (10) working days since it was posted. after that the buyer need to notify us, then we will claim from the carrier and as soon as we received a confirmation that package has been lost we will refund fully the buyer
If you have forgotten your password, please click here to reset your password
You don’t need an account to complete a purchase. However, if you register with us, you can enjoy the following benefits through your JORGANI account:
- Track your orders
- View previous purchases
- Save and change your details so you can shop even more quickly in future