Frequently Asked Questions

Please read our FAQ before sending us a message.

How much would I pay for delivery and how long would it take?

All purchases within the UK are delivered free, it will normally take between 2 to 3 working days (Mon-Sat), excluding public holidays.

If you need a special delivery service you can choose that option before final payment and delivery will take one working day.

Which payment methods are accepted in the Online Shop?

You may use, as a payment method, the following: Paypal (cards accepted by PayPal) and Stripe (cards accepted by Stripe) online payment services and you don’t need to have an account with them in order to make a payment

How long will delivery take?

All purchases within the UK are delivered free, it will normally take between 2 to 3 working days (Mon-Sat), excluding public holidays.

Once your order is shipped, we’ll send a confirmation email with the expected delivery date

How secure is shopping in the Online Shop? Is my data protected?

Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We may vary this in the future if we feel you will benefit from greater security whilst using our sites.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you via our site.

What exactly happens after ordering?

The system will send an automatic confirmation email with details of your order. Also, you’ll receive an email receipt from the payment service (PayPal, Stripe..) used.

Once your order is shipped, we’ll send a confirmation email with the expected delivery date.

Do I receive an invoice for my order?

Yes, you will receive a receipt with your order but you can download one at any time from your Account if you created one. Also, you’ll receive an email receipt from the payment service (PayPal, Stripe..) used when placing the order and from us.

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